PakShilajit offers a 30-day money-back guarantee on every order. Use your shilajit every day for a full 30 days — if you do not feel the difference, we will refund you. Real Himalayan shilajit works gradually, so we ask you to give it a fair 30-day trial.
What is your return policy?
We offer a 30-day money-back guarantee. Take your shilajit as directed every day for 30 days. If you are not satisfied with the results, contact us within 45 days of delivery and we will arrange a refund. This applies to your first order of any PakShilajit product — resin, capsules, gummies or drops.
How does the 30-day money-back guarantee work?
Shilajit is a natural supplement, not an overnight fix — its benefits build up with consistent daily use. To qualify for a refund:
- Use the product as directed every day for at least 30 days.
- If you are not happy, email support@pakshilajit.pk or message us on WhatsApp within 45 days of delivery.
- Tell us your order number and the reason for your return.
- We approve your request and arrange the refund — no complicated forms.
How will I get my refund if I paid Cash on Delivery?
Most orders in Pakistan are paid by Cash on Delivery. For COD orders, we send your refund by bank transfer, JazzCash or Easypaisa — whichever is easiest for you. Refunds are processed within 7 business days of approval.
What if my product arrives damaged or I receive the wrong item?
If your order arrives damaged, leaking, or you received the wrong product, contact us within 48 hours of delivery with a photo. We will send a free replacement or a full refund, including any delivery cost. You do not need to complete the 30-day trial in this case.
Are there any items that cannot be returned?
- Products that have been almost fully used up beyond a reasonable trial amount.
- Refund requests made more than 45 days after delivery.
- Products not purchased directly from pakshilajit.pk (for example, from an unauthorised reseller).
How do I start a return or refund?
Starting a return is simple. Reach us on any of these and we will take care of the rest:
Message us on WhatsApp Call +92 303 0419512 Email us
Frequently asked questions
Do I have to pay for return shipping?
No. If your refund is approved, you do not pay anything extra. For damaged or wrong items, we cover everything.
How long do refunds take?
Once approved, refunds are sent within 7 business days by bank transfer, JazzCash or Easypaisa.
Can I exchange one product for another?
Yes. Message us on WhatsApp and we can arrange an exchange between resin, capsules, gummies or drops.